COVID-19 UPDATES PAGE
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March 29th - 01:05pm (MDT)
Hi everyone! We wanted to reassure everyone that we are OPEN for business! We've had a lot of questions about it since Colorado is on a state "Stay at home" order. However, they listed all manufacturing as an essential business and retail shops that carry personal care products which our store does as well! Our Customer Service and Store Hours are 10am to 6pm MDT 7-days a week! At our store, the door remains locked for our safety and yours but you can pull up and we will come out and get you anything you need, or even easier, you can place your order online here and then select "in store pickup" or "warehouse pickup" and we will get the order prepared and all you have to do is pay the invoice, Apple Pay, Google Pay, or call us with your payment info and when you show up, call us and we will run your order out to you! (Warehouse pickup is only available after 4pm M-F) Store pickup is available during business hours only.
We are SO thankful for each and every one of you! This time has proven to be incredibly stressful and anxiety for all of us here at LLH and I'm sure for you as well! This business provides a livelihood for 10 families and even though a couple of those families are unable to work due to the requirement to care for young ones and keep them healthy, we are maintaining their pay at 100% regardless of hours worked or not worked. If not for your support, that wouldn't be possible! So thank you for staying with us! And tell all your friends about us! We have LOTS of stock and will not be running out ANYTIME!
May God Bless you all!
Matthew & Melissa
March 20th - 12:05pm (MDT)
Hello everyone! This is our first post here and we will add more as we have more to share.
1. We have PLENTY of product!: We know that so many people need Kratom for their daily lives! So do we! We want to make sure that each of you know that we are FULLY STOCKED! While our website has a few strains out of stock right now, we are simply waiting on test results on a huge shipment that we received last week. We have more than 11,000 kgs in stock and even more on the way. We will sell it as soon as our test results come back!
2.RETAIL STORE CLOSED TO WALK-IN's Delivery/Drive Up Available! At this time we are closing down our Retail Apothecary Shop to walk-ins for the protection of our staff and our customers. We will provide a limited delivery service (within 15 miles) or you can call us to place your order and pay over the phone with your credit card, then when you arrive, you can call to let the team know and they will bring your order out and set it on the sidewalk for you to grab. We ask that everyone maintain a 6' minimum distance between our staff so we don't risk anyone else getting sick! Call us at 719-309-6943 to place an order or request delivery! You can also text 719-660-0550 (during business hours 10am-6pm).
Please be patient with us. We are experiencing an extremely high volume of text messages, telephone calls, and internet orders for pickup and delivery requests. We are doing our best to accommodate all of our customers, but due to high demand and limited in-store stock, we may not be able to fill all orders the same day they are placed.
3. SHOULD I STOCK UP? We have always worked hard to reduce panic and provide a stable and balanced view on the goings on with Kratom in the US. We are facing an unprecedented crisis in our country with a Virus that is ravaging the country and the entire world. As of today, we are recommending that you attempt to get at least 30-60 days worth of kratom or more if can in the event that any "stay at home" orders come down the pipe for us/you. If FedEx and/or USPS are still running, we will stay open unless required to close by executive order by the Colorado government. This is distinct possibility but we will do everything we can to remain open as long as we aren't violating the law. We strongly recommend, if you are able to, place your order soon to keep yourself going should we have a few week long national quarantine (unlikely but it's not impossible).
4. Keeping you safe: As we said in our email message yesterday, we are doing everything we can to protect each and every one of you! Should anyone of our staff test positive on COVID19 we have plans in place to ensure that our products are not contaminated. However, packages are not germ proof so we strongly suggest that when you receive our product that you wipe down the packaging as well as the mylar bag it comes in for your own protection (and any mail/packages you receive at this time)
Stay Calm and Kratom On!