Kratom FAQs



What To Do If Kratom Stops Working (Or doesn't work very well anymore)

Follow the directions below or if you want the guided eff

Kratom is a unique and hard to comprehend plant. In the last 8 or so years I’ve used Kratom daily, I have discovered a lot of nuances about the plant. You may see a lot of different advice and opinions out there but this is what I’ve discovered. 

We developed a Kratom Tolerance Reset Kit that is guaranteed to help you get back to feeling great about kratom again in 5 days or less! (Or your money back!)

Order the Kit Here


What if Kratom Makes You Feel Ill?

We are not physicians. ALWAYS consult your doctor before consuming Kratom and if you feel you have any dangerously ill effects, go to your doctor or call 911. Please let us know if you have any adverse reactions so we can track it in the event there are ever any issues with the product.(We have never had this happen)

Have you felt the following symptoms?

  • Pressure behind the eyes
  • Trouble Focusing your eyes on objects
  • Dizziness
  • Nausea 
  • Throwing up

These are common symptoms of something called the “Wobbles”.  When you have too much kratom for YOU, this can sometimes happen. We believe that the body begins to reject kratom when it’s significantly more than your body wants at that particular time which is what may cause the nausea and/or throwing up.  

The effects usually last less than 3 hours and we’ve found the best way to stop this is to drink lots of water and lie down until it passes. 

Ironically, our bodies can change during the same day causing tolerance to grow or shrink between servings. Maybe it’s a result of weather, barometric pressure, food we’ve eaten, or other substances in our bodies. However, it seems to be more prevalent in those who have to consume higher servings of Kratom than those in lower ranges. 

Just know that this is a common issue and is not related to the purity of our kratom in any case we've ever seen. Our staff personally use the product before we ship it and it has been tested for contaminants, bacteria, and we filter it through industrial sifters before bagging to ensure no foreign particles have made it into the powder. 

Just remember that these effects are often just a result of a little too much (or the wrong strain for you). 

How Do I Know What Kratom Strain To Use Next?

Kratom is classified into 3 primary categories-Green, Red, and White Vein. Beyond the color differences, the actual strains have extremely little difference between them. Vein colors are really more about drying methods and regions the product is harvested in rather than the physical color of the leaf's vein. Go to our “about Kratom” pages to learn more about the truth of kratom. There is only “Green, Red, and White”. Every strain such as Maeng Da, Borneo, Thai, Hulu, etc. is simply blends created by farmers and manufacturers. There are distinct differences, but you cannot depend on the name to define where the product originates from. 

We classify Kratom users into 3 general categories. There are exceptions to every category but these are the most common: 

  1. Red Vein Lovers:
    1. Like myself, we find that Red Kratom helps us with having better days without causing tiredness or a “slowing” of the mind. We often find that Green and/or White strains are too energizing and easily cause the wobbles if we aren’t careful. 
    2. For Red Vein Lovers, we recommend staying with pure red strains (Maeng Da, Hulu, Thai) or blends that are at least 50% red (Fuzzy Blanket, Ryujin, Ignite!, Golden Thai, and Mystery Blend).
  1. Middle of the Road:
    1. Middle of the Road users are those who often can do well on any strain whether it be Red, White, Green, or a blend. They typically use White’s and Greens in the mornings and during the day for added energy, and reds at night as a good relaxing tea before bed.
    2. We recommend a good assortment of strains. Any of the pure strains will do well for you. Try out some of our amazing blends such as Colorado Sunrise (Green/Red+White), Golden Thai, Apex, Electrobuzz, Fuzzy Blanket (for evenings), and Rocket Fuel.

  2. Energy Lovers: 
    1. These users are often the people who have lower energy overall and want a “pick-me-up” to get through the day’s work. Or they find that White/Green strain’s actually bring a sense of calm and focus to their lives. If caffeine does this for you then we believe you are likely an Energy Lover.
    2. These users will like pure white strains as well as White Blends and White/Green Blends and perhaps some blends with some red as long as white is more present. Such as Electrobuzz, Rocket Fuel, Apex, and Ignite!

Also, look into our New Infinity Enhanced strains if you are having trouble finding something you really like. We’ve found that while they contain extract, they seem to help lower overall tolerance when used conservatively (1-2x per day for a week or two with a few full day breaks.) 


Alternate Strains? Why Should We?

When you use kratom, it’s advisable to alternate strains as often as possible. This is because Kratom alkaloids can cause mild tolerance build-up that can cause it to lose effectiveness or cease working much at all. I have found that by using a combination of 2-4 different strains/blends and using at least 2 different ones every day, it will reduce the amount of tolerance build-up. 



Do You Offer Free Samples?

We wish we could do this but we learned early on how many people out there “seek” free samples and rotate through every vendor possible to keep getting more and more free kratom. We had to stop any sample giveaways due to the sheer hundreds of requests we’d get. 

We do however, offer great samples for a small fee! Individual samples of 6-10g are only $3.49 each! A great way to try out our products without any significant costs! Or 75g of kratom is now only $14.97-$16.97! That's 2.6oz!

Why Don't You Offer Free Samples With Purchase?

During that time we have grown dramatically and have become cGMP Qualified which was a very expensive process. We cannot give out freebies and maintain our pricing structure. We could raise our prices and then give away free samples but you’d be paying more than just selecting the samples you want and buying them anyway. We try to be transparent and not play games. That’s why we don’t use gimmicks to try and earn your business. 



How Safe is Kratom?

There has been a lot of misinformation on the internet about Kratom. Especially statements by certain health officials and of course, statements by the FDA (we do not blame the FDA for their stances and we want to work with them to establish safety guidelines if they will ever agree to do so)

From a scientific standpoint, nothing is without risk… even bottled water has risks from microplastics and heavy metals and other contaminants. It's entirely possible and even likely that with further research, we will find that there are some side effects specifically with interactions with pharmaceutical drugs and maybe certain pre-existing conditions. PLEASE CONSULT WITH YOUR DOCTOR OR HEALTHCARE PROVIDER BEFORE STARTING KRATOM!

By following the guidelines set forth by the American Kratom Association’s cGMP program and by insuring that our products meet or exceed the strictest of all food safety guidelines in “Safe Harbor – Prop 65”, we feel confident in selling our products to adults over 18 years old who use it responsibly. We in no way accept any responsibility for effects that kratom has on you or anyone you provide it to. USE AT YOUR OWN RISK.

Here are some great articles about the safety of the plant.

Can I Give Kratom to My Dog or Cat?

Dogs: We have reports from many people who’ve used kratom for their dogs with very good results. We urge you to talk to your vet prior to giving it to your dog however!

Cats: *DO NOT USE* From our research, it appears to be toxic to cats!



My Coupon Isn't Working!

One of the most common questions we get is about coupon codes. Usually, the issue is that the coupon has very specific requirements that must be met BEFORE applying the coupon. Please make sure to read all the details about your coupon before calling us. 

     – If your coupon has a minimum order needed (i.e. $50):
          – You will need to add at least $50 to your cart prior to attempting to apply the code

     – If your coupon gives a free product:
          – You will need to find that product and add it to your shopping cart before adding the coupon. (i.e. Free products are always Vendor’s choice which are found under “Rewards Redemption Products“)

Why Don't You Have More Coupons?

We are formulating new services such as subscription and "Prime-like" services to save you money every order versus sales where many people miss out on the deals. We would rather offer the best price possible than do big sales that save you money for one order and then goes back to full price and you end up paying more in the long run.


How does your Same-Day Shipping Work?

We ship out of our Warehouse Monday – Friday. Any order that is paid for before 2pm Mountain Time (4pm Eastern) will ship that same day. We attempt to ship out orders that come in on Saturday as well but we do not guarantee this service. 

Why Don't you offer FREE SHIPPING?

In the last 3 years we have grown dramatically and have become cGMP Qualified which was a very expensive process. We have removed free shipping so we could avoid raising prices of products. Anyone that offers free shipping is simply adsorbing the cost into the cost of the product and we try to be more transparent than that!

My product shows as delivered but I don't have it yet.

Due to COVID19 many mail/package carriers are experiencing delays and system issues. We’ve seen a lot of this lately and what usually happens is it gets marked as “delivered” by FedEx or USPS and then it shows up several hours later or even the next day. Please contact your carrier and provide your tracking # for them to research what’s going on. 

Will My Shipment Be On Time?

We are not able to predict or control what happens to your package once it leaves our hands. Per our shipping policy, we are not liable or responsible for the product once it leaves our hands and transit times have been quite varied due to recent COVID19 issues.


Can I Return An Unopened Product?

Absolutely! You are responsible for return shipping and you must contact us within 15 days of purchase to request the return authorization. We can refund your original payment method or provide store credit. 

Can I Return a Product I Have Opened But Doesn't Work Or I Don't Like It?

Due to COVID19 we no longer accept returns on opened product. At the discretion of management, we may provide you with a discount on a replacement product if we deem that the product is truly to blame. (Please see FAQ about Kratom effects and getting sick on it above for more information.)

What is your 100% Satisfaction Guarantee?

We’ve had to modify our policies due to COVID and excessive abuse of our kindness. We now guarantee that your product will arrive safely, sealed, and certified that it is free of contaminants (that we test for per GMP guidelines), foreign objects, and has been tested by our own staff to ensure effectiveness. If your product arrives damaged or leaking, we will take whatever steps necessary to make it right within our policies and guidelines. We can no longer offer returns or replacements for products that are unliked. 

We strongly suggest trying small sample sizes prior to ordering large amounts of a product. You can always order a sample for $3.97 with a large package of it and try the sample first and if you like it, THEN open the larger bag. If you don’t like it, then you can return the sealed bag to us for credit or refund!


We have 2 retail stores located in Colorado Springs! and Castle Rock!

Springs Location: 5310 Montebello Lane, Colorado Springs, CO 80918 - Click Here for Hours and Maps

Castle Rock Location: 4987 Factory Shops Blvd, Castle Rock, CO 80108 - Click Here for Hours and Maps


Can I Pay With a Debit/Credit Card On the Website?

After 5 years, we are finally able to offer legitimate payments directly on our website! The processor is off-shore so some credit cards may decline. Your bank MAY also charge you an international transaction fee. These fees are not refundable and we have no control over if your bank does this. We recommend you verify with your bank prior to being surprised by these charges. 

Apple Pay/Google Pay How To

Apple Pay: 

To use Apple Pay for your Order:
1. Open iMessage on your Apple device
2. Send to the email address:
3. Tap on the “A” Icon just left of the iMessage field (App Store Logo)
4. Tap on Apple Pay black icon
5. Type in the amount of your order
6. Tap “Pay”
7. Tap “Send”
8. Please send a second text with your order # after the payment so we can link it to the correct order.

NOTE: If you haven’t setup Apple Pay before, it may ask you to verify a few things and attach a debit/credit card to your account. But this is a 100% secure way of paying us instantly!

Google Pay:

For Google Pay Instructions: ***DO NOT TYPE KRATOM OR OUR COMPANY NAME!!!***

1. Open Google Pay (create an account if you don’t have one here:
2. Send a payment in the exact amount of your order and put your order # ONLY in the memo field!
3. Submit to

We will manually mark your order as paid. Same rule apply, if paid before 2pm Mountain Monday-Friday it will ship same day!

Pay with Cryptocurrency (i.e. Bitcoin or Ripple, etc)

To begin your Cryptocurrency Payment in Bitcoin, Ethereum, Litecoin or Dash just click the “Pay Now With Cryptocurrency” Button above.

You can also wait until you receive your Order Email, and press the “Pay with Cryptocurrency” Button there.

Or Alternatively, Login and navigate to your order history page:

Once there click on the order you want to pay for, then press the “Pay Now With Cryptocurrency” Button.


You will be securely passed to CryptocurrencyCheckout to finalize your payment.


Please contact us if you have any questions or issues at 888-895-7286 or